FAQ

We’re here to help

Our award winning customer support team is there on hand, anytime you need us.

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Our staff already talks to residents about scams. Why do we need a formal program?

While informal discussions are a great start, they often lack consistency, depth, and the latest information. Our program provides a formal, structured, and continuously updated curriculum that ensures every resident receives the same high-quality education. It goes beyond basic awareness to provide hands-on training, technology setup, and a dedicated support system. A formal program demonstrates to families and regulators that you are not just hoping for the best but have a proactive and professional strategy to protect residents.

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We don't have the budget for another program. How can you justify the cost?

The cost of a scam prevention program is minimal compared to the potential financial and reputational losses your community could face. A single resident falling victim to a scam can lead to losses in the thousands, which can easily tarnish your facility's reputation and lead to legal challenges. Our program is an investment in both resident well-being and your facility's brand. By preventing scams, you safeguard residents, attract new families seeking peace of mind, and create a powerful differentiator that can boost your occupancy rates and revenue.

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We have a very diverse population, and some of our residents aren't tech-savvy. How will this program work for them?

Our program is specifically designed to be inclusive and accessible for all seniors, regardless of their technical ability. Our interactive workshops are led by compassionate instructors who use simple language, visual aids, and hands-on activities. We focus on in-person support for technology setup and emphasize low-tech prevention methods, such as our Scam Prevention Hotline and physical scam prevention kits. The goal is to build trust and empower residents, so they feel comfortable reaching out for help whether they are tech-savvy or not.

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Why should we partner with you instead of trying to build this program ourselves?

Building a comprehensive program requires significant expertise, time, and resources. Our team has a deep background in cybersecurity and fraud prevention, and we have already invested the time and capital into developing a proven, effective program. By partnering with us, you get immediate access to our specialized knowledge, established technology (like our Scam Prevention Engine), and a dedicated 24/7 hotline. This allows your team to focus on what they do best: providing exceptional care to your residents.

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What if we have a scam incident after implementing your program?

Our program is a holistic approach, not a guarantee. However, in the event a scam occurs, our Response pillar is crucial. Our 24/7 hotline is a lifeline for seniors who are in distress. We provide immediate, compassionate support and guide them through the next steps, including assisting with official reporting to law enforcement. This ensures your residents have an immediate resource, which can minimize the damage and provide a crucial layer of support when they need it most.

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I'm concerned that a program like this will make our residents anxious or fearful.

That's a valid concern. Our program is designed with this in mind. We don't focus on fear; we focus on empowerment. Our interactive workshops are engaging and positive, teaching seniors how to spot scams while building their confidence. We emphasize that they are not alone and that they have a support system—both through your staff and our hotline—to help them. The goal is to reduce anxiety by giving them knowledge and a sense of control.